Help Center

Help Center

Welcome to FIVEGRAB LTD Support. Everything you need to know about our scientific assets and download system.

01

Getting Started

What is FiveGrab?

FIVEGRAB LTD is a premium digital marketplace providing high-quality scientific vectors, chemistry diagrams, and technical illustrations for researchers and designers.

How do I start?

Simply “Register” an account to start managing your premium scientific downloads.

02

Downloads & Plans

How do “Available Downloads” work?

Instead of single purchases, you subscribe to a plan that grants you a set number of Available Downloads. 1 Download = 1 Premium Asset.

Do my downloads expire?

Yes, downloads are valid during your plan’s active period (e.g., 24 hours for Starter, 30 days for Gold). Unused downloads do not carry over.

03

Asset Formats

How do I download an asset?

Visit any product page and click “DOWNLOAD NOW”. One unit will be deducted from your available balance.

What file types are available?

Most assets include editable vector formats like AI, EPS, and SVG, plus high-resolution PNGs.

04

Billing & Legal

Are payments secure?

Yes. As a registered UK company, we use SSL-encrypted Stripe and PayPal gateways. Your data is protected under UK GDPR.

Can I get a VAT invoice?

Absolutely. Official invoices are generated automatically and found in your dashboard under “Orders”.

05

Support

I can’t find a specific diagram.

We add new assets daily! If you need a specific chemical structure or scientific model, contact us for a custom request.

Technical issues?

If a download fails but your balance is deducted, check your “Downloads” history to retry for free.

Still need assistance?

Our support team is ready to help you with any technical or billing questions.

Email: info@fivegrab.com
FIVEGRAB LTD (Company No. 17125380)
London, United Kingdom